Catering Assistant – Permanent

Working at Buckfast Abbey

Job Title: - Catering Assistant – Permanent

Location: Buckfast, Devon

Hours of Work: Approx. 35-40 hrs per week, but not guaranteed. 5 day working week to include weekends.

Responsible to: Conference and Grange Restaurant Manager

Salary: £8.93 per hour (aged 18 to 20 yrs) / £10.03 per hour (aged 21 and over)

Closing date: 17th June 2022


Background

Located at the centre of a picturesque valley on the edge of Dartmoor National Park, Buckfast Abbey is home to a community of Roman Catholic Benedictine Monks, who live their lives of prayer, work, and study according to the ancient rule of St Benedict. 

The heart of our site is the Abbey Church and Monastery – the place in which the Monastic Community lives and prays at various times throughout the day. Our site is historic – the original Abbey being founded in 1018 AD. 

Today, our site is a flourishing complex of buildings which the monks have continually developed to aid them in realising their vision for Buckfast - to be a national centre of witness to God, and the Roman Catholic faith. To that end, the community places a great value upon hospitality, and welcomes hundreds of thousands of visitors each year. 

Our site includes beautiful gardens, a restaurant, multiple retail outlets, a conference centre, and a broad range of guest accommodation. To aid them in operating and maintaining the site, the community employs over a hundred members of staff, and offers a variety of interesting and rewarding career opportunities.

Hospitality
A warm and welcoming hospitality is at the heart of what we offer as a Roman Catholic Benedictine Community. We are dedicated to delivering excellence in our hospitality to visitors. We provide our customers with the highest quality service and value. Our enthusiastic team provides a unique and memorable experience. We are passionate about exceeding our guests’ expectations.

Purpose of the Role 

Working under the guidance and direction of the Supervisor as part of a small, busy team, Catering Assistants have a range of duties. They work together to ensure high quality service, are welcoming and attentive to our customers, serving food and drink, helping to keep The Grange Tea room running smoothly. They support the Chefs with food preparation, kitchen cleaning and washing up duties, whilst adhering to food safety standards at all times. Catering Assistants may be required to work across all hospitality areas of the Abbey, to include The Grange, Northgate and The Conference Centre, based on visitor/guest demand and resourcing needs. 

It will be necessary for all personnel in the kitchen to adhere to food safety practices (HACCP) and undertake required training, as necessary.


Main Responsibilities

  • Dealing with the public in a polite and helpful manner, providing excellent customer service
  • Serving food
  • Taking payments for food and drink, processing transactions through the till
  • Support and helping Chefs in the preparation of food 
  • Overseeing and restocking the counters
  • Cleaning tables, sanitising, wash up duties and disposing of waste
  • Understanding all safety procedures relating to fire and security (full training will be provided during employment)
  • Compliance with food safety systems (HACCP) Record keeping

There may be other duties as required by reasonable request

Person Specification – Skills, Personal Qualities and Requirements

  • Experience of working in a busy catering environment
  • Excellent customer service skills
  • Have a confident and friendly manner, with a positive approach to solving customer difficulties and problems
  • To work as part of a team
  • Be responsible, honest and reliable
  • Have a tidy appearance
  • Qualifications in food safety in Catering level 1 and 2 or higher(desirable)

Our Values, Ethos and Culture

Confidentiality:As an employee, you must maintain confidentiality of information about other employees as well as the intellectual property of Buckfast Abbey and be aware of the Data Protection Act 2018.

Standards of Professional Conduct:We expect all employees to maintain the highest standards of conduct at all times, acting as a positive ambassador for the Abbey. The Employee Handbook sets out these expectations. Copies are available for every new employee.

Health & Safety:All employees should be aware of the responsibility placed on them under the Health & Safety at Work Act (1974) to ensure that agreed safety procedures are carried out to maintain a safe environment. Further information relating to this is detailed on the Health and Safety signage around the site. Our efforts to promote and operate within an effective safety culture can only succeed with the full co-operation of all its employees.  

Equality & Diversity:All employees are required to treat all co-workers and visitors to our site equally, respectfully and with dignity, regardless of age, disability, gender, marriage and personal partnerships, pregnancy and maternity, race, religion or belief, or sexual orientation. All employees must abide by these principles and comply with our policies and strategies that underpin this ethos. 

Safeguarding: Employees should be aware of their responsibility to report any unacceptable behaviour / safeguarding issues in a confidential and timely manner to the Independent Safeguarding Co-ordinator.  

Training and Professional Development:To attend all training courses as required and proactively engage in our personal development processes.

Communication:To attend staff and team meetings; this includes 1-2-1 meetings with line management. To keep appropriate, clear, accurate and timely records as required of the role and in line with our policies and legislation. 

Team working: To liaise with, co-operate with and support all employees in a positive way that fosters good working relationships and collaboratively meets our objectives.

Flexibility:Employeesmay be asked to undertake other duties, as appropriate, which are considered reasonable and equal to the post as described above. 

Culture:Buckfast Abbey is a place of community, where everyone will show respect and dignity towards each other, towards all members of the Monastic Community and guests, be approachable and friendly and have empathy with the Catholic ethos of the site. 

This Job Description is subject to change and the list of duties is not exhaustive, however if it is necessary to make changes these will be shared in advance and they will be discussed prior to changes taking place. 

To apply, please submit a CV to recruitment@buckfast.org.uk 

Download an application form here

Please send it to: 

HR Department
Buckfast Abbey
Buckfast
Devon
TQ110EE