Food and Beverage Assistant Seasonal

Working at Buckfast Abbey

Job Title: - Food and Beverage Assistant Seasonal

Location: Buckfast Abbey, Devon

Contract Type: Temporary

Salary: £8.10 per hour (aged 18 to 20 yrs) / £9.10 per hour (aged 21 and over) 

Hours of Work: 35 hrs per week. 5 day working week to include weekends   

Closing Date:  Midday on Friday 2nd July 2021

 

Buckfast Abbey is home to a Benedictine Community of monks, who live a life of prayer, study and work in accordance with the rule of St. Benedict. The Abbey has multiple retail outlets, a newly expanded conference facility, multiple guest accommodation facilities and a popular tea-room “The Grange”. Our main guest accommodation, Northgate House, is a 30-bedroom accommodation facility which adds to our already diverse accommodation options.Hospitality is central to the Benedictine tradition and our catering support staff ensure high standards of customer service across the Abbey. 

 

Aim of the role

As part of a small, busy team and working under guidance and direction, Food and Beverage assistants have a range of duties. They work together to ensure a high-quality service, are welcoming and attentive to guests, serve food and drink, take table orders, clear tables, assist in the wash up areas and help keep the Hospitality service running smoothly.

 

Main Responsibilities

  • Dealing with guests and visitors in a polite and helpful manner, providing excellent customer service.
  • To deal with any queries/complaints, referring to a Supervisor if necessary.
  • Taking table orders, as well as serving food to tables.
  • Taking payments for food and drink, processing transactions through the till.
  • To ensure that all monies are kept in a safe and secure area adopting the cash handling procedures.
  • Overseeing and re-stocking counters.
  • To operate the bar and restaurant to the agreed standards.
  • To maintain the food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition. 
  • Cleaning tables, sanitising, wash up duties and disposing of waste.
  • To ensure that handover procedures are followed, by reviewing and recording in the daily log, ensuring appropriate actions are taken to resolve any outstanding issues.
  • Adopting all safety procedures relating to fire and security (full training will be provided before and during employment).
  • Compliance with food safety systems (HACCP) Record keeping.
  • To communicate professionally and clearly with other departments and the community of Monks as appropriate.
  • To portray a positive ‘can do’ attitude at all times, to both guests, customers, community and colleagues alike.
  • To carry out any other ad hoc duties as requested.
  • To attend training meetings and departmental meetings as requested.
  • Be flexible and co-operative with work schedules, to ensure an uninterrupted service.
  • To be on-time for all shifts and to ensure that sign in procedures are always adhered to. 
  • To ensure a high standard of personal hygiene and presentation, wearing the full uniform and ID badge provided when on duty. 


Person Specification – Skills, Personal Qualities and Requirements

  • Previous experience of working in a hotel/catering environment, with high levels of customer interaction 
  • Professional attitude
  • An excellent team player
  • Ability to work independently to agreed shift times
  • Effective organisation skills and the ability to manage time effectively. Multi-tasking will be a common occurrence
  • To attend training relevant to the nature of your duties and the organisation
  • To be versatile and flexible if requested to work in a number of different capacities around the Abbey buildings
  • Ability to follow instructions and use initiative 
  • Knowledge of health and safety procedures (desirable). 
  • Attention to detail
  • An empathy with the Catholic ethos of the site


To apply, please submit a CV to recruitment@buckfast.org.uk by Midday on Friday 2nd July 2021. 


Download an application form here

Please send it to: 

HR Department
Buckfast Abbey
Buckfast
Devon
TQ110EE