Food and Beverage Assistant - Full Time

Working at Buckfast Abbey

Job Title: - Food and Beverage Assistant - Full Time

Location: Buckfast, Devon

Salary: £8.10 per hour (aged 18 to 20 yrs) / £9.10 per hour (aged 21 and over) 

Hours of Work: Approx. 40 hrs per week, but not guaranteed. 5 day working week to include weekends. Shifts can be 7am – 3pm / 3pm – 11pm with split shift 7.30am – 11am then 5pm – 10.30pm   

To apply: To apply, please submit a CV to recruitment@buckfast.org.uk


Buckfast Abbey is home to a Benedictine Community of monks, who live a life of prayer, study and work in accordance with the rule of St. Benedict. The Abbey has multiple retail outlets, a newly expanded conference facility, multiple guest accommodation facilities and a popular tea-room “The Grange”. Our main guest accommodation, Northgate House, is a 30-bedroom accommodation facility which adds to our already diverse accommodation options.Hospitality is central to the Benedictine tradition and our catering support staff ensure high standards of customer service across the Abbey. 

 

Purpose of the role

As part of a small, busy team and working under guidance and direction, Food and Beverage assistants have a range of duties. They work together to ensure a high-quality service, are welcoming and attentive to guests, serve food and drink, take table orders, clear tables, assist in the wash up areas and help keep the Hospitality service running smoothly. The Food and Beverage Assistants will work across all hospitality areas of the Abbey, to include Northgate, The Grange and The Conference Centre, based on visitor/guest demand and resourcing needs.  

 

Main Responsibilities

Dealing with guests and visitors in a polite and helpful manner, providing excellent customer service

To deal with any queries/complaints, referring to a Supervisor if necessary

Taking table orders, as well as serving food to tables

Taking payments for food and drink, processing transactions through the till

To ensure that all monies are kept in a safe and secure area adopting the cash handling procedures

Overseeing and re-stocking counters

To operate the bar and restaurant to the agreed standards

To maintain the food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition 

Cleaning tables, sanitising, wash up duties and disposing of waste

To ensure that handover procedures are followed, by reviewing and recording in the daily log, ensuring appropriate actions are taken to resolve any outstanding issues

Adopting all safety procedures relating to fire and security (full training will be provided during employment).

Compliance with food safety systems (HACCP) Record keeping

To communicate professionally and clearly with other departments and the community of Monks as appropriate

To portray a positive ‘can do’ attitude at all times, to both guests, customers, community and colleagues alike

To carry out any other ad hoc duties as requested

To attend training meetings and departmental meetings as requested

Be flexible and co-operative with work schedules, to ensure an uninterrupted service

To be on-time for all shifts and to ensure that sign in procedures are always adhered to 

To ensure a high standard of personal hygiene and presentation, wearing the full uniform and ID badge provided when on duty

  • Previous experience of working in a hotel/catering environment, with high levels of customer interaction
  • Professional attitude
  • An excellent team player
  • Ability to work independently to agreed shift times
  • Effective organisation skills and the ability to manage time effectively. Multi-tasking will be a common occurrence
  • To attend training relevant to the nature of your duties and the organisation
  • To be versatile and flexible if requested to work in a number of different capacities around the Abbey buildings
  • Ability to follow instructions and use initiative 
  • Knowledge of health and safety procedures (desirable). 
  • Attention to detail
  • An empathy with the Catholic ethos of the site

 To apply, please submit a CV to recruitment@buckfast.org.uk

Download an application form here

Please send it to: 

HR Department
Buckfast Abbey
Buckfast
Devon
TQ110EE