Food and Beverage Assistant Seasonal

Working at Buckfast Abbey

Job Title: - Food and Beverage Assistant Seasonal

Location: Buckfast, Devon

Hours of Work: 40 hours per week. 5 working days, to include breakfasts, weekends, and occasional evenings. 

Contract type: Permanent - Full time and Part time positions available

Wage: £10.04 per hour (aged 21 and over) / £8.93 per hour (aged 18 to 20 yrs)

Reporting to: Executive Head Chef

To apply: Please submit your CV to recruitment@buckfast.org.uk


Background

Located at the centre of a picturesque valley on the edge of Dartmoor National Park, Buckfast Abbey is home to a community of Roman Catholic Benedictine Monks, who live their lives of prayer, work, and study according to the ancient rule of St Benedict. 

The heart of our site is the Abbey Church and Monastery – the place in which the Monastic Community lives and prays at various times throughout the day. Our site is historic – the original Abbey being founded in 1018 AD. 

Today, our site is a flourishing complex of buildings which the monks have continually developed to aid them in realising their vision for Buckfast - to be a national centre of witness to God, and the Roman Catholic faith. To that end, the community places a great value upon hospitality, and welcomes hundreds of thousands of visitors each year. 

Our site includes beautiful gardens, a restaurant, multiple retail outlets, a conference centre, and a broad range of guest accommodation. To aid them in operating and maintaining the site, the community employs over a hundred members of staff, and offers a variety of interesting and rewarding career opportunities.


Hospitality

A warm and welcoming hospitality is at the heart of what we offer as a Roman Catholic Benedictine Community. We are dedicated to delivering excellence in our hospitality to visitors. We provide our customers with the highest quality service and value. Our enthusiastic team provides a unique and memorable experience. We are passionate about exceeding our guests’ expectations. 


Role Purpose

Food and Beverage Assistants have a range of duties as part of a small and busy team. They work together to ensure high-quality service, are welcoming and attentive to guests, serve food and drink, take table orders, clear tables, assist in the wash up areas and help keep our hospitality running smoothly. 

Whilst this role will be based at the Grange Restaurant, all Buckfast Abbey Food and Beverage Assistants are required to work in other hospitality venues on site should the need arise. 


Main Responsibilities 

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties reasonably requested of the post holder commensurate to the position of Grange Restaurant Chef

Dealing with visitors in a polite and helpful manner, providing excellent customer service.

  • To deal with any queries/complaints, referring to a Supervisor if necessary.
  • Taking table orders, as well as serving food to tables.
  • Taking payments for food and drink, processing transactions through the till.
  • To ensure that all monies are kept in a safe and secure area adopting the cash handling procedures.
  • Overseeing and re-stocking counters.
  • To operate the bar and restaurant.
  • To maintain the food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
  • Cleaning tables, sanitising, wash up duties and disposing of waste.
  • To ensure that handover procedures are followed, by reviewing and recording in the daily log, ensuring appropriate actions are taken to resolve any outstanding issues
  • Adopting all safety procedures relating to fire and security (full training will be provided). 
  • Compliance with food safety systems (HACCP) record keeping.
  • To communicate professionally and clearly with other departments and the community of Monks as appropriate.
  • To portray a positive ‘can do’ attitude at all times, to both guests, customers, community and colleagues alike.
  • To carry out any other ad hoc duties as requested.
  • To attend training meetings and departmental meetings as requested.
  • Be flexible and co-operative with work schedules, to ensure an uninterrupted service.
  • To be on-time for all shifts and to ensure that sign in procedures are always adhered to. 
  • To ensure a high standard of personal hygiene and presentation, wearing the full uniform and ID badge provided when on duty.


Person Specification – Skills, Personal Qualities and Requirements

  • Previous experience of working in a hotel/catering environment.
  • Professional attitude.
  • An excellent team player.
  • Ability to work independently to agreed shift times.
  • Effective organisation skills and the ability to manage time effectively. 
  • To be versatile and flexible if requested to work in a number of different capacities around the Abbey buildings.
  • Ability to follow instructions and use initiative. 
  • Knowledge of health and safety procedures (desirable). 
  • Attention to detail.
  • An empathy with the Catholic ethos of the site.

This Job Description is subject to change and the list of duties is not exhaustive, however if it is necessary to make changes these will be shared in advance, and they will be discussed prior to changes taking place. 

Our Values, Ethos and Culture

Confidentiality: As an employee, you must maintain confidentiality of information about other employees as well as the intellectual property of Buckfast Abbey and be aware of the Data Protection Act 2018. 

Standards of Professional Conduct: We expect all employees to maintain the highest standards of conduct at all times, acting as a positive ambassador for the Abbey. The Employee Handbook sets out these expectations. Copies are available for every new employee.

Health & Safety: All employees should be aware of the responsibility placed on them under the Health & Safety at Work Act (1974) to ensure that agreed safety procedures are carried out to maintain a safe environment. Further information relating to this is detailed on the Health and Safety signage around the site. Our efforts to promote and operate within an effective safety culture can only succeed with the full co-operation of all its employees.  

Equality & Diversity: All employees are required to treat all co-workers and visitors to our site equally, respectfully and with dignity, regardless of age, disability, gender, marriage and personal partnerships, pregnancy and maternity, race, religion or belief, or sexual orientation. All employees must abide by these principles and comply with our policies and strategies that underpin this ethos. 

Safeguarding: Employees should be aware of their responsibility to report any unacceptable behaviour / safeguarding issues in a confidential and timely manner to the Independent Safeguarding Co-ordinator. 

Training and Professional Development: To attend all training courses as required and proactively engage in our personal development processes.

Communication: To attend staff and team meetings; this includes 1-2-1 meetings with line management. To keep appropriate, clear, accurate and timely records as required of the role and in line with our policies and legislation. 

Team working: To liaise with, co-operate with and support all employees in a positive way that fosters good working relationships and collaboratively meets our objectives.

Flexibility: Employees may be asked to undertake other duties, as appropriate, which are considered reasonable and equal to the post as described above. 

Culture: Buckfast Abbey is a place of community, where everyone will show respect and dignity towards each other, towards all members of the Monastic Community and guests, be approachable and friendly and have empathy with the Catholic ethos of the site. 


To apply: Please submit your CV to recruitment@buckfast.org.uk

 

Download an application form here

Please send it to: 

HR Department
Buckfast Abbey
Buckfast
Devon
TQ110EE