Housekeeper Permanent

Working at Buckfast Abbey

Job Title: - Housekeeper Permanent

Location: Buckfast Abbey, Devon

Contract Type: Permanent

Salary: £8.51 per hour (aged 18 to 20 yrs) / £9.56 per hour (aged 21 and over) 

Hours of Work: Approx. 40 hrs per week, but not guaranteed. 5 day working week to include weekends   

Closing date: Monday 24th January 2022.

To apply: Please submit a CV to recruitment@buckfast.org.uk  

Background

Located at the centre of a picturesque valley on the edge of Dartmoor National Park, Buckfast Abbey is home to a community of Roman Catholic Benedictine Monks, who live their lives of prayer, work, and study according to the ancient rule of St Benedict. 

The heart of our site is the Abbey Church and Monastery – the place in which the Monastic Community lives and prays at various times throughout the day. Our site is historic – the original Abbey being founded in 1018 AD. 

Today, our site is a flourishing complex of buildings which the monks have continually developed to aid them in realising their vision for Buckfast - to be a national centre of witness to God, and the Roman Catholic faith. To that end, the community places a great value upon hospitality, and welcomes hundreds of thousands of visitors each year. 

Our site includes beautiful gardens, a restaurant, multiple retail outlets, a conference centre, and a broad range of guest accommodation. To aid them in operating and maintaining the site, the community employs over a hundred members of staff, and offers a variety of interesting and rewarding career opportunities.


Purpose of the role

To be responsible for cleaning the guest rooms and bathrooms and other areas of accommodation to high standards set by Buckfast Abbey.

Main Responsibilities 

The Housekeeper will be responsible for performing Covid safe deep cleaning and other routine duties in the preparation and servicing of guest rooms and bathrooms. Housekeepers will promote a positive image of the property to guests and must be customer focussed, honest and friendly. They should be able and willing to address guest requests and take appropriate actions to respond to problems. 

 

Duties will include:

  • To prepare the guest rooms for cleaning
  • To change and make beds
  • To dust the room and furniture
  • To clean the bathrooms, corridors and shared areas such as kitchens and lounges
  • To clean the closet
  • To vacuum carpets
  • To complete checks and secure the rooms
  • To deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • To ensure the security of guest rooms and the privacy of guests
  • To perform a rotation of cleaning duties (e.g. steam clean carpets, spring cleaning, deep cleaning etc.) as required
  • To be responsible for the replenishment of guest complimentary items and bath supplies 
  • To be responsible for the cleanliness and maintenance of the work area
  • To be responsible for the Abbey property in the work area
  • To attend to guest calls, guest requests / guest complaints in the area assigned
  • To be responsible for following the standard operating procedures
  • To be responsible for achieving and exceeding the guest satisfaction
  • To have a full understanding of the guesthouse’s fire and safety procedures, COSHH to ensure safety of all staff and guests, at all times
  • To comply with the Abbey’s policies regarding the following:

Fire

Health & Safety 

Food Hygiene

Security


Person Specification – Skills, Personal Qualities and Requirements 

  • Previous housekeeper experience in an hotel style environment, with high levels of customer interaction 
  • Professional attitude
  • An excellent team player
  • Ability to work independently to agreed shift times
  • A discreet and confidential manner that reflects a high level of integrity
  • Effective organisation skills and the ability to manage time effectively. Multi-tasking will be a common occurrence
  • To attend training relevant to the nature of your duties and the organisation
  • Physical mobility and stamina, specifically in relation to the deep cleaning, sanitising and preparation of hotel bedrooms and other accommodation, often to tight deadlines and turnaround times 
  • Ability to follow instructions and use initiative 
  • Attention to detail
  • An empathy with the Catholic ethos of the site
  • Knowledge of health and safety procedures (desirable)


Our Values, Ethos and Culture

Confidentiality: As an employee, you must maintain confidentiality of information about other employees as well as the intellectual property of Buckfast Abbey and be aware of the Data Protection Act 2018. 

Standards of Professional Conduct: We expect all employees to maintain the highest standards of conduct at all times, acting as a positive ambassador for the Abbey. The Employee Handbook sets out these expectations. Copies are available for every new employee.

Health & Safety: All employees should be aware of the responsibility placed on them under the Health & Safety at Work Act (1974) to ensure that agreed safety procedures are carried out to maintain a safe environment. Further information relating to this is detailed on the Health and Safety signage around the site. Our efforts to promote and operate within an effective safety culture can only succeed with the full co-operation of all its employees.  

Equality & Diversity: All employees are required to treat all co-workers and visitors to our site equally, respectfully and with dignity, regardless of age, disability, gender, marriage and personal partnerships, pregnancy and maternity, race, religion or belief, or sexual orientation. All employees must abide by these principles and comply with our policies and strategies that underpin this ethos. 

Safeguarding: Employees should be aware of their responsibility to report any unacceptable behaviour / safeguarding issues in a confidential and timely manner to the Independent Safeguarding Co-ordinator. 

Training and Professional Development: To attend all training courses as required and proactively engage in our personal development processes.

Communication: To attend staff and team meetings; this includes 1-2-1 meetings with line management. To keep appropriate, clear, accurate and timely records as required of the role and in line with our policies and legislation. 

Team working: To liaise with, co-operate with and support all employees in a positive way that fosters good working relationships and collaboratively meets our objectives.

Flexibility: Employees may be asked to undertake other duties, as appropriate, which are considered reasonable and equal to the post as described above. 

Culture: Buckfast Abbey is a place of community, where everyone will show respect and dignity towards each other, towards all members of the Monastic Community and guests, be approachable and friendly and have empathy with the Catholic ethos of the site. 


To apply: Please submit a CV to recruitment@buckfast.org.uk by midday 1st December 2021

Download an application form here

Please send it to: 

HR Department
Buckfast Abbey
Buckfast
Devon
TQ110EE