Show mobile nav Show mobile nav

Reception Supervisor

Job Title: - Reception Supervisor

Salary: £ 10.90 per hour 

Hours of Work: 5 day working week to include varied shifts, weekends, evenings and days

Shifts: 7.00am – 3.00pm and 3.00pm to 10.00pm

Responsible to Accommodation Manager 


BACKGROUND

Buckfast Abbey is home to a Benedictine Community, a manufacturing plant, multiple retail outlets, conference facility and multiple guest accommodation facilities.

GENERAL

Our latest guest accommodation Northgate House is a 30-bedroom accommodation facility which adds to our already diverse guest accommodation options. Hospitality is central to the Benedictine tradition and the Reception Supervisor is integral to supporting that mission by ensuring that service levels in our reception are of a very high standard for all guests.

AIM OF THE ROLE

To ensure the highest standard of guest care and welcome are demonstrated at all times.  To ensure the reception team complete relevant procedures as laid down by the Organisation.  You will be responsible for all front of house duties and responsibilities and will liaise on a daily basis with the Accommodation Manager, Deputy Manager, Head Housekeeper and reservations team.  All staff are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times. 

MAIN RESPONSIBILITIES

To ensure the Reception team are fully conversant with facilities, service and special promotions offered by the Accommodation Department and pass this information on to the guest whenever the possibility arises in order to maximise hotel sales

Ensure the Reception team provides an effective, efficient service at all times to set by Buckfast Abbey

Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place

Ensure the team are aware of the hotel availability and that they use every opportunity to maximise room sales

Develop the Reception team to anticipate guests' needs, be aware of all written and spoken requests and carry these out in a courteous, helpful manner

Be fully conversant and able to operate the hotel front office system (Rezlynx Guestline) and train the team to do the same

Ensure all Reception duties are carried out to a high standard in accordance with procedures set by Buckfast Abbey

Display a proactive and innovative approach to skills develo9pment and standards enhancement with your team

To carry out appraisals in line with Abbey policy

Establish and maintain strict security procedures within your department and highlight any potential risks

To ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis 

Ensure the Reception team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and organisation procedures

Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures

Monitor stock control, cash control and cost control

To effectively administer and plan rotas, timesheets, lieu time and holidays in line with business needs and wage cost

Supervise, support and motivate reception personnel in order to achieve high standards and the department goals

To complete any reasonable duties at the request of the Accommodation Manager

To take part in any training and development activities as recommended

To assist with the induction and training of new team members and other new members of staff as appropriate

Ensure new team members receive departmental induction within their first week

Inspect the front and back of the reception area for cleanliness

To adhere to organisation standards and ensure the team fully comply with these in relation to uniform, image, cleanliness etc.

To be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements

To take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel 

To ensure total confidentiality is observed in the execution of your duties

To deputise in the absence of the Deputy Accommodation Manager

PERSON SPECIFICATION - ESSENTIAL QUALITIES

Strong leaderships skills to effectively manage and motivate the reception team to achieve high level of performance and exceed targets

Accountable and resilient

Ability to work under pressure

Knowledge of the hotel property management systems

Previous experience in the same or similar role

Knowledge of health and safety procedures 

Attention to detail

A discreet and confidential manner that reflects a high level of integrity

Effective organisation skills and the ability to manage time effectively

An empathy with the Catholic ethos of the site


PERSON SPECIFICATION - DESIRABLE QUALITIES

Knowledge an practical experience of Rezlynz Guestline



Download an application form here

Please send it to: 

HR Department
Buckfast Abbey
Buckfast
Devon
TQ110EE

Presentation of the Millennium Fund - 12th February 2019

On Tuesday 12th February 2019 the money raised by the Millennium Fund during 2018, the Millennium of Foundation of Buckfast Abbey, was presented to the five Devon Hospices as a Thanksgiving Gift.

Mary: Icon of the Church

Mary – Icon of the Church
The Role of the Blessed Virgin Mary

The doctrine of the Trinity contains within it the reason for the uniqueness of humanity’s relationship with God – Jesus, being true God and true man unites divinity ...

Kindness: a School Mass

Kindness – a School Mass

Jesus says that we must love others as he loves us. We must think about what he might mean by this. In the first place we know that he showed his love by allowing ...

Baptism of Teddy

Baptism of Teddy

Living as a Christian means wanting to be a complete human being. We easily think of the Christian claim that Jesus is God, but we should also think that Jesus is a human being in the fullest ...

Retreat Association's icon at Buckfast Abbey

We are pleased to be hosting the new Retreat Association's icon at Buckfast Abbey next week from Tuesday 19th February until Thursday 7th March.

RSCM 'Come and Sing' Stainer Crucifixion

A 'Come and Sing' performance of Stainer's Crucifixion organised by the Royal School of Church Music. To register as a participant, visit the RSCM Devon Local Area website.

Mothering Sunday

Mothering Sunday at the Grange Restaurant A special treat for that special person