Team Leader Catering Assistant

Working at Buckfast Abbey

Job Title: - Team Leader Catering Assistant

Location: Buckfast, Devon

Contract Type: permanent

Hourly Rate: £10.50

Hours of work: 5 day working week to include weekends.

To apply: please submit a CV to recruitment@buckfast.org.uk


Background

Located at the centre of a picturesque valley on the edge of Dartmoor National Park, Buckfast Abbey is home to a community of Roman Catholic Benedictine Monks, who live their lives of prayer, work, and study according to the ancient rule of St Benedict. 

The heart of our site is the Abbey Church and Monastery – the place in which the Monastic Community lives and prays at various times throughout the day. Our site is historic – the original Abbey being founded in 1018 AD. 

Today, our site is a flourishing complex of buildings which the monks have continually developed to aid them in realising their vision for Buckfast - to be a national centre of witness to God, and the Roman Catholic faith. To that end, the community places a great value upon hospitality, and welcomes hundreds of thousands of visitors each year. 

Our site includes beautiful gardens, a restaurant, multiple retail outlets, a conference centre, and a broad range of guest accommodation. To aid them in operating and maintaining the site, the community employs over a hundred members of staff, and offers a variety of interesting and rewarding career opportunities.


Role purpose

Working alongside the Grange Supervisor as part of a small, busy team, Team Leaders will have a range of duties. They will work together with the Catering Assistants to ensure high quality service, are welcoming and attentive to our customers, serving food and drink, helping to keep The Grange Restaurant running smoothly. They support the Chef with food preparation, kitchen cleaning and washing up duties, whilst adhering to food safety standards at all times. Although predominately based in the Grange Restaurant all Assistants may be required to work across all hospitality areas of the Abbey, to include The Grange, Northgate and The Conference Centre, based on visitor/guest demand and resourcing needs.  In addition, the Team Leaders will be required to take responsibility for opening and closing procedures and overseeing/supervising the team throughout the day. It will be necessary for all personnel in the kitchen to adhere to food safety practices (HACCP) and undertake required training, as necessary.


Main Responsibilities

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties reasonably requested of the post holder commensurate to the position of Team Leader Catering Assistant. 

  • Dealing with guests and visitors in a polite and helpful manner, providing excellent customer service
  • To deal with any queries/complaints, referring to a Supervisor if necessary
  • Taking payments for food and drink, processing transactions through the till
  • To ensure that all monies are kept in a safe and secure area adopting the cash handling procedures
  • Overseeing and re-stocking counters
  • To maintain the food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition 
  • Cleaning tables, sanitising, wash up duties and disposing of waste
  • Adopting all safety procedures relating to fire and security (full training will be provided during employment).
  • Compliance with food safety systems (HACCP) Record keeping
  • To communicate professionally and clearly with other departments and the community of Monks as appropriate
  • To portray a positive ‘can do’ attitude at all times, to both guests, customers, community and colleagues alike
  • To carry out any other ad hoc duties as requested
  • Be flexible and co-operative with work schedules, to ensure an uninterrupted service
  • To be on-time for all shifts 
  • To ensure a high standard of personal hygiene and presentation, wearing the full uniform and ID badge (if applicable) provided when on duty.

Supervisor Roles

  • Liaising daily with the Grange Chef to maintain awareness of food offered and any allergens
  • Opening procedures including tills and stocking of shelves
  • End of Day cashing up
  • Take appropriate action to resolve customer complaints 
  • Communicate updates with the team and other relevant information
  • Ensure staff breaks are taken and cover in place
  • Oversee the organisation and preparation for events / parties etc
  • Take responsibility for the opening and closing (including locking up) procedures

Person Specification – Skills, Personal Qualities and Requirements

  • Previous experience of working in a busy hotel/catering environment, with high levels of customer interaction and supervisory responsibilities
  • Professional attitude with excellent customer service skills and a confident and friendly manner
  • An excellent team player with a positive approach to solving customer difficulties and problems
  • Ability to work independently to agreed shift times
  • Effective organisation skills and the ability to manage time effectively. Multi-tasking will be a common occurrence
  • To attend training relevant to the nature of your duties and the organisation
  • To be versatile and flexible if requested to work in several different capacities around the Abbey buildings
  • Ability to follow instructions and use initiative 
  • Be responsible, honest, and reliable with a neat and tidy appearance.
  • Knowledge of health and safety procedures (desirable). 
  • Attention to detail
  • An empathy with the Catholic ethos of the site


Our Values, Ethos and Culture

Confidentiality: As an employee, you must maintain confidentiality of information about other employees as well as the intellectual property of Buckfast Abbey and be aware of the Data Protection Act 2018. 

Standards of Professional Conduct: We expect all employees to maintain the highest standards of conduct at all times, acting as a positive ambassador for the Abbey. The Employee Handbook sets out these expectations. Copies are available for every new employee.

Health & Safety: All employees should be aware of the responsibility placed on them under the Health & Safety at Work Act (1974) to ensure that agreed safety procedures are carried out to maintain a safe environment. Further information relating to this is detailed on the Health and Safety signage around the site. Our efforts to promote and operate within an effective safety culture can only succeed with the full co-operation of all its employees.  

Equality & Diversity: All employees are required to treat all co-workers and visitors to our site equally, respectfully and with dignity, regardless of age, disability, gender, marriage and personal partnerships, pregnancy and maternity, race, religion or belief, or sexual orientation. All employees must abide by these principles and comply with our policies and strategies that underpin this ethos. 

Safeguarding: Employees should be aware of their responsibility to report any unacceptable behaviour / safeguarding issues in a confidential and timely manner to the Independent Safeguarding Co-ordinator. 

Training and Professional Development: To attend all training courses as required and proactively engage in our personal development processes.

Communication: To attend staff and team meetings; this includes 1-2-1 meetings with line management. To keep appropriate, clear, accurate and timely records as required of the role and in line with our policies and legislation. 

Team working: To liaise with, co-operate with and support all employees in a positive way that fosters good working relationships and collaboratively meets our objectives.

Flexibility: Employees may be asked to undertake other duties, as appropriate, which are considered reasonable and equal to the post as described above. 

Culture: Buckfast Abbey is a place of community, where everyone will show respect and dignity towards each other, towards all members of the Monastic Community and guests, be approachable and friendly and have empathy with the Catholic ethos of the site. 


To apply: please submit a CV to recruitment@buckfast.org.uk 



Download an application form here

Please send it to: 

HR Department
Buckfast Abbey
Buckfast
Devon
TQ110EE