No two days are the same! As a Hospitality Assistant, you will help ensure the smooth running of conferences, events and day-to-day hospitality operations by:

• Welcoming delegates with a friendly and professional approach
• Setting up and clearing conference rooms and event spaces
• Supporting the delivery of conferences, meetings and special events
• Assisting with food and beverage service during breaks and lunches
• Working closely with our Catering team to meet dietary and allergen requirements
• Providing practical support to delegates, including helping with meeting room technology and audio visual equipment (full training provided)
• Maintaining high standards of cleanliness and presentation across hospitality areas
• Responding to delegate enquiries and ensuring every visitor receives excellent service
• Supporting other hospitality venues across the Abbey when needed

We’re seeking someone who:

• Is a hands-on team player with a flexible approach to work, happy to turn their hand to everything from welcoming delegates and answering enquiries to supporting events, room set-ups, food service, technology and front-of-house operations across the Abbey’s hospitality venues.
• Can work flexibly to meet the needs of the business, including some weekends, early starts and evenings.
• Has a positive, professional and enthusiastic attitude, with a genuine passion for delivering excellent customer service.
• Remains calm and confident when responding to unexpected situations, changes to plans, emergencies or evacuations.
• Is reliable, punctual and quick to learn, able to follow instructions, schedules and processes with minimal supervision.
• Enjoys working collaboratively and can build positive relationships across multiple teams.
• Is comfortable in a public-facing role and takes pride in maintaining high standards of personal presentation.
• Is self-motivated, proactive and able to see what needs doing and take ownership of tasks.
• Can work efficiently in a busy environment while maintaining excellent attention to detail and high standards.
• Has the energy and enthusiasm to thrive in a varied and active role.
• Is professional and has values that align with our company values.
• Is committed to maintaining high standards of health, safety, security and environmental awareness.

If you’re passionate about customer service, enjoy working as part of a team and take pride in creating a warm and welcoming environment, we want to hear from you!

>Experience in customer service hospitality is essential with experience in a conference/events setting an advantage
>Flexibility is essential
>Food Hygiene and First Aid qualifications are desirable

As part of our hospitality team, you’ll enjoy working in our picturesque setting with supportive colleagues, helping to deliver our outstanding hospitality and service.

We’re looking to fill this role as soon as possible so please don’t delay in applying to avoid disappointment!

For more information, or to request an informal discussion about the role, please contact us:  recruitment@buckfast.org.uk